Terms of Service

About These Terms

These Terms of Service ("Terms") are an agreement between you and Edgecase Software Corp. ("Edgecase", "we", "us" or "our"), a company based in Ontario, Canada. RoadAid is our product. These Terms cover the RoadAid mobile app and the roadaid.app website, including the incident portal (together, the "Service").

By creating an account or using the Service, you agree to these Terms. Our Privacy Policy explains how we handle your personal information. If you do not agree to these Terms, please do not use the Service.

Creating an account does not give you access to the Service on its own. Access requires a paid monthly subscription, as described in Subscription, Updates and Availability.

Who can use RoadAid

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, a parent or guardian must agree to these Terms for you.

If you use the Service for a business, such as a towing company or a fleet, you confirm that you are allowed to accept these Terms for that business, and "you" includes the business.

Your Account

• Give accurate information when you sign up, and keep it up to date.
• Keep your password private. You are responsible for what happens under your account.
• An account can be signed in on a limited number of devices at once (currently two). Signing in on a new device may sign out an older one.
• Tell us right away at contact@roadaid.app if you think someone else is using your account.

What RoadAid Does, and Doesn't Do

RoadAid shows road incidents near you, such as collisions and breakdowns, and can alert you when a new one appears. It also shows whether inspection stations are open or closed, as reported by other drivers.

This information comes from third parties: public traffic and road information feeds, police and government services, and reports from other drivers. We do not create it and cannot check it. This means:

• Incident information can be late, incomplete, out of date or wrong, and some incidents never appear in the Service at all.
• Locations, times and incident types are approximate.
• Alerts depend on things we don't control, including your device's location, notification, battery and background settings, your network connection and the services that deliver notifications. An alert can arrive late, or not at all.

RoadAid is not an emergency service. If you or anyone else needs help, call 911 or your local emergency number.

Safe Use on the Road

Your safety, and the safety of others, comes first.

• Do not read, type into or otherwise handle the app while you are driving. Set it up before you set off, or have a passenger use it, and follow the distracted-driving laws where you are.
• Always follow traffic laws, road signs, signals and directions from police and road authorities, even if the Service shows something different.
• An inspection station shown as closed in RoadAid may be open. If you are required to report to a station, follow the posted signs and the law, whatever the app shows.
• Use your own judgment. The Service is a source of information, not a substitute for paying attention to the road.

Reports You Submit

When you report something in the Service, such as whether an inspection station is open or closed:

• Report only what you have seen yourself, honestly and as it was when you report it.
• Don't submit false, automated or repeated reports, or reports meant to mislead other drivers.

Your reports are combined with other drivers' reports and shown to other users. You give us a worldwide, non-exclusive licence to store, use, combine and display your reports to run and improve the Service, without any payment to you. We may limit, hide or remove reports, for example when they conflict or are too old.

Acceptable Use

You agree not to:

• use the Service in a way that breaks the law or puts anyone at risk;
• copy, scrape, resell or redistribute incident information or other content from the Service, or use it to build a competing product;
• access the Service by automated means or other than through the app and website we provide, or try to get around its limits or security;
• reverse engineer, decompile or modify the Service, except where the law allows it despite this restriction;
• interfere with or overload the Service or the systems it runs on; or
• use someone else's account, or let others use yours to get around these Terms.

Third-Party Data and Services

The Service relies on other companies and organizations, including traffic and road information providers, map providers and sign-in providers such as Google. Their own terms and privacy policies apply when you use them, and we are not responsible for their content or for what they do.

If you got the app from the Apple App Store or Google Play, that store's terms also apply. Apple and Google are not parties to these Terms and are not responsible for the app or for supporting it.

Ownership and Your Licence

We and our licensors own the Service, including the app, the website, our software and design, and the RoadAid name and logo. These Terms do not transfer any of that to you.

As long as you follow these Terms and have an active subscription (or test access we have given you), we give you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the Service for your own use or your business's internal use.

If you send us ideas or feedback, we may use them without any obligation to you.

Subscription, Updates and Availability

Access to the Service requires a paid monthly subscription. Before you subscribe, we will show you the price, how and when you will be billed, how the subscription renews and how to cancel it. You will not be charged unless you agree.

Your access lasts only while your subscription is active. If it ends, or a payment does not go through, you will not be able to keep using the Service until you subscribe again.

If you subscribe through the Apple App Store or Google Play, that store takes the payment, and its terms for billing, renewals, cancellation and refunds also apply.

If we change the subscription price, we will tell you before the new price applies to you, so that you can cancel first if you do not want to pay it.

While RoadAid is being tested, we may give testers access free of charge. Test access is only for testing, is not a subscription and can end at any time. After it ends, continuing to use the Service requires a subscription.

We keep improving RoadAid, so features may change, be added or be removed. Some updates are required, and an older version of the app may stop working until you update it.

The Service may sometimes be unavailable, for example during maintenance or when a source of incident information is down. We don't promise that it will always be available or work without errors.

Ending Your Use

You can stop using the Service at any time, and you can ask us to delete your account through our Request Deletion page.

Deleting your account does not cancel a subscription you bought through the Apple App Store or Google Play. Cancel it in that store so that you are not charged again.

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users or the Service. Where it is reasonable to, we will tell you why. We may also stop offering the Service, and if we do, we will give you reasonable notice where we can.

The parts of these Terms that are meant to last after your use ends, such as Ownership, Disclaimers and Liability, and Governing Law, continue to apply.

Disclaimers and Limitation of Liability

To the fullest extent the law allows, the Service and all information in it are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of accuracy, completeness, timeliness, merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, Edgecase and its directors, employees and suppliers are not liable for:

• any indirect, incidental, special, consequential or punitive damages;
• loss of profits, revenue, business, work or opportunities, or loss of data; or
• any loss or damage caused by relying on incident information, station status or alerts, including information that was late, missing or wrong and alerts that were delayed or never delivered.

To the fullest extent the law allows, our total liability to you for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim arose, and CAD $100.

If you use the Service for a business, that business agrees to compensate us for claims, losses and reasonable legal costs that arise from its breach of these Terms or its misuse of the Service.

Your rights as a consumer

Nothing in these Terms limits or excludes liability that the law does not allow to be limited or excluded, such as liability for fraud, or for death or personal injury caused by our negligence. Nothing in these Terms takes away rights you have under consumer protection laws that apply to you and cannot be waived by contract, including, if you live there, the laws of Ontario, the European Economic Area or the United Kingdom.

Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be decided by the courts of Ontario. If you are a consumer, you may also be able to bring a claim in the courts where you live, and you keep the protection of the mandatory laws of that place.

If you have a problem with the Service, please contact us first. Most issues can be sorted out quickly.

Changes to These Terms

We may update these Terms, for example when we add features or when the law changes. We will post the new version on this page and update the "Last updated" date at the top.

If a change materially affects your rights, we will let you know, for example by email or with a notice on this website, at least 14 days before it takes effect, unless the law or an urgent safety or security issue requires it to take effect sooner. If you keep using the Service after a change takes effect, the updated Terms apply to you. If you don't agree with them, you can stop using the Service and ask us to delete your account.

General

• These Terms and our Privacy Policy are the whole agreement between you and us about the Service.
• If any part of these Terms is found to be unenforceable, the rest stays in effect.
• If we don't enforce part of these Terms right away, we can still enforce it later.
• You may not transfer these Terms to anyone else. We may transfer them to a company that takes over the Service, for example through a merger or sale, as long as your rights under these Terms are not reduced.

Contact Us

If you have any questions about these Terms, you can contact us:

• By email: contact@roadaid.app
• Through our contact page